I love the products from René Furterer, they always deliver the results. However, I was disappointed by the services I received at the institute. I came to buy a specific product and asked if the professional could quickly check my hair to see if it’d match my needs, but the lady tried to sell me a consultation. In comparison, Carita hair salons offered to check my hair and recommended suitable products. Or at Dessange, they spent 20 minutes explaining to me their offerings. The lady I was talking to at René Furterer couldn’t care less. Overall, the client journey and service seemed quite awful.